FAQ – Frequently Asked Questions

Is it safe to shop from XDUIT?

Absolutely. We have a custom logistics process in place for our customers in India and around the world. Because we understand your need for privacy, we put an extra effort to ensure that your order is packaged securely, shipped reliably, handled discreetly and delivered timely.

Can I pick up my order instead of home delivery?

Yes, you can. You can pick it up from the closest BlueDart office in your pincode should you desire to order that way. When placing the order, select ‘SELF PICKUP’ as the delivery preference and we will surely follow through and inform you about PICK-UP at your closest courier office. Make sure to take a valid ID to the courier office to collect the package.

Do you offer any discounts ?

As a store policy, we price our products extremely competitively so when you add up import duties and shipping charges our rates are 30-40% lesser than US online stores and most times about 10-15% lesser than the Indian online stores that sell same brand/quality products.

Why should I shop from XDUIT?

Well, first use your instincts. Your eyes and your experience will tell you what we have to say. We offer you reliable shipping and door 2 door tracking. We import your orders in our company’s name so your personal information is not exposed or at risk. All in All, We dedicatedly strive to give you a world class browsing and shopping experience as we constantly grow and improvise and aim to be your one stop shop for all your intimate needs and a healthy adult lifestyle.

How will I know my privacy is always maintained?

Your privacy is the primary requirement of our business concept. Right from developing a compliant and SSL secure site, to encrypting your information in the banks servers, from a multi-channel customer support to a door 2 door trackable shipping service, partnership with world class shipping companies to custom brokering and clearance in our Indian entity’s name, labeling your order only after it is imported to offering options of SELF PICK and lastly ensuring the order is packaged in a white bubble pack with no branding or mention of XDUIT.com.

Can I order via COD (cash on delivery) ?

YES. We just launched it! Now you can shop at ease and not have to worry about any common concerns. Currently we have COD options in Chandigarh, Mohali and Panchkula.

What is this site about?

XDUIT showcase various types of products right from High End Lingerie to Funky Male Undergarments, Sexy Jewellery to Bachelor Party Games, Condoms to Massage Oils and Lotions, Romantic Evening mood setters to Crazy wild night planning products. We also carry Feminine Care products, vaginal tightening creams, Male enhancement products, Adult toys for both Men & Women, Domination products including 50shades of Grey, hair removing creams and shavers and a variety of various other products that you will not find in your neighborhood medical or departmental store.

Is it legal to shop for sex toys on XDUIT?

First, let us address the fact that we DO NOT sell any sex toys. What we sell is a classy collection of products that can be used by adults for pleasure & relief, either in person or with their partner. A bunch of products that we carry in the Adult category section are merely household electronics that are used by adults for performing various functions like neck massage, head massage, ear massage, feet massage, back massage and hand massage. The shape and forms of some of these products are made to serve a dual purpose and adults derive pleasure by using them in multiple applications that they like or choose to. That products is not considered a SEX TOY. It is merely a multiple application apparatus. We have carefully selected the products that actually get classified under this category.

Explanation: Under the Indian Penal Code, 1860, Section 292 prohibits the sale of obscene objects. A magazine with nude pictures of women will be considered obscene and so will a DVD which has a XXX movie in it. However a lingerie packaging which has a model who is posing the lingerie that is inside it, is not the objective product but the lingerie is and as long as the picture of the model is NOT lascivious and shows NO nudity, it is not considered obscene under the rule of law. We have researched the Indian Laws and the import & export rules and regulations for a substantial amount of time to finalize what products are eligible to be imported into India. After careful consideration of all factors, we have showcased ONLY those products in our store (xduit.com) that are fully compliant with the import-export rules in India. We take full responsibility of the products we sell, so you, the customer does not have to worry about it after having placed the order online. We export our products from worldwide, import them ourselves in India, pay import duties & taxes and clear customs, and bring your package to your door.

How will I know if my order is placed successfully?

You will receive a confirmation email from us detailing the products you ordered, the amount you paid, and other relevant details about the order. Save this email as that is the only receipt you will get from us confirming your order and payment details.

Why was my order canceled?

Your order could have been cancelled due to multiple reasons. It could be because the order was not paid for till 10 days of receiving it, or it was a duplicate order or it was flagged by our system as fraudulent. Please Email Us at ask@xduit.com immediately if you need to resubmit the same order again correcting any issues thereafter.

Can I order via COD (Cash on Delivery)?

Yes, we have Cash on Delivery on majority of our pin codes. Yet you can always check on the product page by entering your pincode before ordering.

How will I know if my order is placed successfully?

Once the order is placed you will get a confirmation on Email. There are different stages where you will get an update like:
– Order Placed
– Order Shipped
– Order Out for Delivery
– Order Delivered

Can I modify/cancel the order after it is placed?

You can always modify or cancel the order if it is not shipped yet. To modify or cancel your order, you can mail the customer care team on: ask@xduit.com. Once the order is shipped, you will not be able to amend the order.

How can I see my order history?

You must be a Registered User to access the complete Order History. Once you are registered and placed an order on the website, you can check the status of every order from My Account -> My Orders.

How do I check the status of my order / track my order?

For your convenience, we have embedded “Track Order” on the site. So no matter on which page of the website you are, you will have the access for using it. When you click on “Track Order”, you will be asked for Email Id and Order Number.

Will the product name be displayed on the Order Package?

No. As part of our Discreet policy and Pravacy Policy, we will not be displaying the product name on the Order Package. Even the delivery boy would not be aware of the products inside the package.

Will XDUIT name be displayed on the Order Package?

No. As part of our Discreet policy and Pravacy Policy, we will not be displaying the XDUIT name anywhere on the Order Package.

What to do if my debit/credit card does not go through?

If Debit/Credit Card does not work in two attempts, then you can contact the customer care team on ask@xduit.com. If the error is still not resolved, then or you can place a Cash on Delivery Order.

Will my debit/credit card be safe/secure on this site?

We are partnered with leading and Secure Payment Platforms to give you a safe and smooth transactions. The details of your cards are perfectly safe and no details are saved anywhere or in any form.

What are the payment options available?

We support a vast number of options such as: VISA, Master Card, Maestro, American Express, Net Banking, Cash on Delivery (COD) and Wallets etc.

Why has my payment been declined / an error with my payment?

Payment can be declined by one of the following reasons:
– Wrong credentials put in like password or credit / debit card number.
– Technical issues in terms of payment gateways.
– OTP (One Time Password) received, was punched incorrectly.
– Insufficient balance in debit card
– Limit exceeded in Credit card.

How secure is my transaction?

We have partnered with leading and Secure Payment Platforms who care for your security just like we do. They use SSL certificate & are PCI compliant to certify that every transaction done is 100% safe and there are no leaks in the data that you have shared.

Will the name XDUIT reflect on my Bank Statement?

No. As part of our Discreet policy and Pravacy Policy, XDUIT name will not be displayed on your bank statement or my Credit Card Bill.

Will my order arrive in a discreet & private manner?

We are the pioneers of this private and discreet shopping in India. The order will be shipped with complete Discreet Packaging. There will be not a single mention of the product name or website name on the box.

How long will it take to receive the order?

The Delivery days depends on a lot of factors like the Pin Code that you reside, the courier services in that area and the festivals or hurdles that have been faced during the journey. If everything is smooth, the delivery should not exceed more than 12 working days (except for North East India). For North East, the delivery ranges for 10 to 15 working days.

What are the shipping charges?

Shipping charges are FREE! But if the order is less than Rs. 200, there is a standard shipping charge of Rs. 80 per order.

Can I change my delivery address after the order is placed?

This is possible if the order is not shipped. You can mail us on: ask@xduit.com. If the order is shipped, then the delivery address cannot be changed.

Can I get the contact detail of the courier boy?

Courier boys are assigned on the availability of the person at work and depends on the shift of the person. Until the shipment is “Out for Delivery”, it cannot be confirmed who will bring the courier at your door step.

What happens if I am not home to pickup for my delivery?

You will get a message for Out for Delivery for your order. If you are still not available, someone else at your house can collect but still if there is no one available, then there will be another attempt of delivery the next day. There are maximum of 3 attempts after which the ordered will be delivered back to us.

Can I receive a call before delivery?

Yes, this is possible, but for this you will have to contact the customer care team to place the request. You can contact us on ask@xduit.com.

What’s your return policy/exchange policy?

To attain a high level of hygiene, we do not take returns or provide exchange for apparel and international products. We believe in providing complete hygiene of all product bought, however, if there is a manufacturing defect in the product, we will give you a replacement or refund. Please send your complaint within 3 days of delivery on ask@xduit.com with details of your order number and images if required.

How do I exchange the products bought?

For any defective product received that you wish to exchange, you can follow the simple steps:
– Contact Customer Care team on ask@xduit.com
– Send the images of the products with details of issue faced.
– You might get a call to get the issue cleared or you will receive an email with the update of what has to be done.
– If exchange is verified, then a courier boy will come and pick up the products.

How long will the entire exchange process take?

Once the exchange is approved, it should approximately take 5-10 days to complete the transaction of picking up the defective product/s from your place and new product/s being delivered to you.

Do I get charged for exchanging products?

There will be no extra charge for the delivery or pick up of the products.

How long will it take for refunds?

Refunds usually takes 5-10 business days.